30 day money back guarantee, no questions asked!We offer a 30 day money back guarantee, no questions asked! Not satisfied? Simply send your order back to our store and we will refund you for the full order amount. You can also order on our website with Klarna and pay 30 days after delivery.
Lead times to all countriesEvery order is freshly painted and at your doorstep in around 2 weeks. Exact delivery dates are not available with international shipments. Your local courier company will try to deliver it twice, after which they will leave a card (they often call first to make a delivery appointment).
Delivery costs to UK, Ireland and all countries in EuropeDelivery costs depends on the total weight:
Under 10 kg: £ 19,95
10 to 30 kg: £ 29,95
30 to 75 kg: £ 39,95
Above 75 kg: £ 49,95
We do not ship to the US and Australia (shipping charges absurdly high due to high weight).
Import dutyThere are zero import duties for members of the European Union. For members outside of the European Union, import duties will be collected (by the local transport company) after you receive our goods. Extensa has no influence nor information about these costs and we therefore advise customers outside of the EU to contact their local customs office for more information before placing an order.
Are you a company?Companies can buy our products excl. 21% Dutch tax (all prices on our site are incl. 21% Dutch tax). To buy as a company, please email us your company tax number, delivery address and order details.
Payment methodsPlace an order on our website and pay with: banktransfer, credit card, debit card or Paypal account or pay up to 30 days after delivery with Klarna.
How to pay with a credit or debit card (without Paypal account)?Paypal processes our credit card and debit card payments. But you do not have to create a Paypal account. After filling in your address you will be directed to the Paypal site. There you can select to checkout as a guest and pay with your credit or debit card. We never process credit card payments by phone or email.
How to pay with a Banktransfer?After filling in your address you can choose "Payment by banktransfer". Please email us once you have completed the banktransfer. We will start the paint job once your payment is received. Below are our bankaccount details: Bankaccount holder name: WiPo Tuindeco & Techniek V.O.F IBAN: NL54RABO 0370029542 SWIFT/BIC: RABONL2U Reference: Your order number.
10 years guaranteeWe offer 10 years guarantee on manufacturing defects of our lamp posts as well as our lantern heads. Read more
Flexible return policyWe stand behind everything we sell. If you are not satisfied with your purchase, you can return it within 14 days, for a replacement or refund.
Questions or enquiries?Email us: firstname.lastname@example.org
We reply to all emails within 12 hours (evenings and weekends too). Or call us during working hours: +31 314 645401 (quotations are only given by email).